365 SKINNY.com ORDER FULFILLMENT AGREEMENT, RETURNS, SHIPPING, GUARANTEE DISCLAIMER.

 

 PRODUCT GUARANTEE: 

WHILE WE MAKE EVERY EFFORT TO GET YOU INTO THE PRODUCT THAT FITS YOU BEST FOR YOUR NEEDS, WE DO NOT OFFER A MONEY-BACK GUARANTEE BASED ON WEIGHT LOSS RESULTS. WE CANNOT ASSUME THE CONSUMER COMPLIES WITH FOLLOWING THE INSTRUCTIONS OF TAKING THE PRODUCT OR FOLLOWING A HEALTHY LIFESTYLE. THERE IS NO GUARANTEE OF RESULTS AND RESULTS CAN VARY DEPENDING ON USE, EXERCISE, FOOD, AND PERSONS DESIRE TO GET HEALTHY. NOT ALL PRODUCTS WORK THE SAME FOR EVERYONE EITHER. 

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SHIP COST: WE SHIP WITH STANDARD SHIPPING WITH MOST ITEMS FOR $4 WHICH IS ADDED TO THE ORDER, ALSO NOTED ON THE ORDER FORM. HOWEVER, SOME THAT ARE OVERWEIGHT MUST BE SHIPPED PRIORITY AND DO INCUR A FEE AT CHECKOUT. 

YOU CAN CHOOSE TO UPGRADE TO 2-3 DAY PRIORITY VIA USPS (BASED ON USPS TIMEFRAMES NOT OURS), OR UPS 3 DAY SELECT ALSO.  THE TIMEFRAME IS 3 DAYS FROM WHEN IT LEAVES US, NOT 3 DAYS FROM WHEN YOU SUBMIT THE ORDER. 

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HOW LONG WILL IT TAKE TO SHIP? WE  SHIPS WITHIN 24-48 HOURS AFTER PAYMENT HAS CLEARED REGARDLESS OF PRIORITY OR UPS 3 DAY SELECT, DURING NORMAL BUSINESS HOURS, EXCLUDING WEEKENDS AND HOLIDAYS. PLEASE ALLOW 24-48 HOURS FOR USPS TRACKING TO UPDATE. YOUR ORDER MAY SAY "LABEL CREATED" UNTIL SCANNED IN BY USPS OR UPS. WEEKENDS, HOLIDAYS, AND ORDERS PLACED AFTER 2 PM WILL SHIP DURING NORMAL BUSINESS HOURS. WE MAY ALSO SHIP FROM DIFFERENT WAREHOUSES/ADDRESSES DEPENDING ON ON-HAND INVENTORY. STANDARD SHIPPING USPS IS 3-5 DAYS DELIVERY IN THE USA BASED ON THE TIMEFRAME OF THE CARRIER TO YOU, NOT US. AGAIN, IT IS NOT CALCULATED BY THE DAY YOU SUBMIT THE FORM, IT IS FROM THE DAY WE RELEASE THE ORDER OUT TO THE CARRIER. 

 

EXAMPLE: YOU PLACE AN ORDER AND IT TAKES  24-48 HOURS FOR PAYMENT PROCESSING TO OCCUR BY OUR STAFF AND PAYMENT TO VERIFIED IT CLEARS YOUR BANK OR CARD, IF IT DOES NOT CLEAR, WE WILL CONTACT YOU VIA EMAIL OR TEXT. PLEASE DO NOT USE AN IPHONE EMAIL/CLOUD EMAIL, BECAUSE THEY DO NOT WORK FOR US TO EMAIL YOU BACK ON. 

THEN, IT TAKES 1-2 DAYS TO BE PACKAGED COLLECTED BY THE CARRIER, EXPECT STANDARD USPS DELIVERY TO LEAVE OUR SHIPPING LOCATIONS IN 2-4 DAYS AFTER YOUR ORDER IS RECEIVED AND STANDARD MAIL CAN TAKE 5-10 DAYS TO DELIVER IN THE USA DEPENDING ON YOUR LOCATION FROM US.  THIS IS REGULAR MAIL. WE CANNOT CONTROL THE DELIVERY TIMEFRAME OF USPS DUE TO COVID, SHIPPING DELAYS ON THEIR END, SHORT STAFF. IF YOU NEED IT SOONER, UPGRADE TO PRIORITY OR UPS 3 DAY SELECT. IT WILL LEAVE OUR SHIPPING LOCATION IN 2-3 DAYS MAX AND IT CAN TAKE 2-3 DAYS PRIORITY OR 3 DAYS UPS TO ARRIVE. 

 

TRACKING INFO: IT IS CUSTOMARY FOR TRACKING UPDATES TO TAKE 24-28 HOURS TO BE VIEWABLE ON THEIR SITES. IT MAY SAY PENDING SHIPMENT SCAN OR NO INFO AVAILABLE FOR 24-48 HOURS.  YOU CAN TRACK YOUR PACKAGES ON THEIR WEBSITES WWW.USPS.COM AND WWW.UPS.COM

WE DO NOT REFUND SHIPPING FEES SINCE WE ARE NOT REIMBURSED BY THE CARRIER IF A PACKAGE IS LATE ON THEIR BEHALF OR DUE TO INCLEMENT WEATHER. ALL USPS AND UPS SHIPPING DELAY INFO WILL BE DISPLAYED ON THEIR RESPECTIVE WEBSITES.  PLEASE CHECK YOUR SPAM BOX FOR EMAILS FROM INFO@365SKINNYPILLS.COM AND ADD US TO YOUR CONTACT LIST.

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SHIPPING INSURANCE: PRIORITY USPS DOES COME WITH $50 INSURANCE AND A CLAIM MUST BE MADE TO THEM ON THEIR WEBSITE WWW.USPS.COM

USPS PRIORITY CAN BE PURCHASED AT CHECKOUT. FOR ALL SHIPPING ISSUES, YOU MUST CONTACT THE CARRIER. IT IS OUT OF OUR HANDS ONCE WE HAVE PLACED THE PARCEL IN THEIR SERVICES AND SCANNED IN ACCEPTED. 

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WHERE IS MY TRACKING NUMBER? YOUR TRACKING NUMBER WILL BE SENT VIA EMAIL. PLEASE LOOK FOR INFO@365SKINNYPILLS.COM IN YOUR EMAIL.

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INCORRECT ITEM RECEIVED:  IF WE SHIPPED AN INCORRECT ITEM, SUCH AS YOU ORDERED HIGH INTENSITY AND RECEIVED DETOX AND GLOW, WE WILL FIX IT AND PAY FOR THE RETURN SHIP LABEL FOR WHAT NEEDS TO BE MAILED BACK. THIS DOES HOWEVER MEAN WHAT WAS SHIPPED NEEDS RETURNED IN UNOPENED AND UNUSED CONDITION. PLEASE CONTACT US WITHIN 3 DAYS OF RECEIPT OF THE PACKAGE VIA THE CONTACT US PAGE. WE CANNOT RETURN OPEN AND USED BOTTLES ONCE SHIPPED DUE TO CONSUMER SAFETY.  THE PRODUCTS CANNOT BE RESOLD. IF YOU SHIP BACK USED PRODUCTS THEY WILL NOT BE REFUNDED, THEY WILL BE DAMAGED OUT. IF YOU HAVE USED IT, IT IS YOURS TO KEEP AND WE WILL NOT EXCHANGE IT. THE UNUSED ITEMS NEED TO BE RECEIVED BACK TO US AND INSPECTED PRIOR TO US RESHIPPING OUT THE ORDER.

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CANCELLATIONS AND REFUNDS:WE DO NOT REFUND WHOLESALE ORDERS FOR DISTRIBUTORS, WE BELIEVE WE OFFER FAIR PRICING AND FAST SHIPPING. PLEASE DO PLACE PLACE AN ORDER THEN ASK FOR A REFUND. 

REGULAR RETAIL CUSTOMERS: ONCE ORDERS ARE PLACED WE DO NOT REFUND ORDERS FOR CONSUMER SAFETY WE CANNOT ACCEPT BACK BOTTLES ONCE THEY HAVE BEEN MAILED. THE ITEMS WOULD BE CONSIDERED DAMAGED DUE TO BEING SUPPLEMENTS. 

 

WE DO NOT REFUND VIRTUAL OR DIGITAL DOWNLOADS OR MEMBERSHIP FEES.

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LOST PACKAGES: WE DO NOT REFUND MIS-DELIVERED,  LOST OR STOLEN PACKAGES ONCE IT IS SCANNED IN BY USPS OR UPS.  WE ARE ONLY RESPONSIBLE FOR SHIPPING IT TO THE ADDRESS ON YOUR ORDER AND PROVIDING TRACKING AND DELIVERY PROOF. 

1. PLEASE MAKE SURE YOUR FULL NAME AND FULL SHIPPING ADDRESS IS CORRECT AND ACCURATE TO WHAT USPS HAS ON FILE INCLUDING ALL APARTMENT AND BUILDING NUMBER, TRAILER OR LOT.  

2. WE CANNOT PREVENT MAIL FRAUD, ANYONE STEALING MAIL OUT OF YOUR MAILBOX. 

3. IF YOU HAVE MOVED, WE CANNOT GUARANTEE USPS WILL AUTOMATICALLY FORWARD YOUR PACKAGES, SO PLEASE CALL YOUR PRIOR POST OFFICE TO LOCATE PACKAGES IF NECESSARY. WE CAN SPEND ALL DAY TRYING TO LOCATE YOUR PACKAGE IF YOU GAVE US THE WRONG INFO, BUT WE DO EVERYTHING WE CAN TO MAKE SURE WE GET IT TO THE ADDRESS YOU PROVIDE, TIMELY AND WITH TRACKING. 

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RESHIPMENTS:

1. IT IS YOUR RESPONSIBILITY TO MAKE SURE YOUR MAILING ADDRESS IS CORRECT AT CHECKOUT. IF IT COMES UP INVALID PRIOR TO US SHIPPING WE MAKE EVERY ATTEMPT TO EMAIL AND CALL. 

2.IF YOUR PACKAGE GETS RETURNED TO US DUE TO ADDRESS ISSUES, THERE ISA RESHIP FEE ON THE WEBSITE. PLEASE MAKE SURE TO PUT THE CORRECT RESHIP TO ADDRESS IN THE BOX.

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YOU MAY EMAIL US AT INFO@365SKINNYPILLS.COM FOR GENERAL QUESTIONS OR CLICK THE CHAT BUTTON. 

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PLEASE DO NOT EMAIL US ASKING WHEN YOUR PRODUCT WILL ARRIVE AS IT CONGESTS THE INBOX AND TAKES US LONGER TO ANSWER ACTUAL QUESTIONS. PLEASE USE THE TRACKING NUMBER PROVIDED.

USE THE CHAT FORM ON THE SITE FOR INQUIRIES

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UPDATED 12/15/23